A consultation is required ahead of any treatment. Consultations are free of charge however as a courtesy please give at least 48 hours notice if you wish to cancel or re-arrange.
Non attendance may result in future booking requests being denied.
A £20 deposit is required to secure your treatment booking. This deposit is taken at the time of booking and will secure your appointment for the requested treatment. This deposit is redeemable against the cost of your treatment. In the event that an appointment is cancelled deposits are refundable unless they are within 48 hours of the appointment slot.
Failure to attend your appointment or if cancellation is made in a time less than 48 hours prior to your appointment any deposits made will be lost.
Appointments are confirmed by us via email once the deposit has been paid. If a deposit has not been received, we reserve the right to cancel your appointment.
The cancellation policy is in place as a courtesy to both our practitioner and other clients. Giving notice will enable us to re-schedule your treatment to a more convenient time and also allows us to free up time for other clients waiting to book their appointment.
We request 48 hours notice for the cancellation of any appointment.
Failure to give at least 48 hours notice for treatments will result in a forfeit of your deposit. Late arrival resulting in your treatment being cancelled or re-booked and will also result in forfeit of your deposit.
Treatments cancelled, with less than 48 hours notice, that are part of a course of treatments will automatically be deducted from the course total.
HOW CAN I CANCEL OR RE-ARRANGE MY APPOINTMENT ?
You can cancel or re arrange any appointment by calling the clinic on 07786722988 or by email at firstname.lastname@example.org. It is your responsibility to ensure we have acknowledged your alteration and this will be confirmed by an email from our system with your new appointment slot, if this email is not received then you must take it that we have not received your request and a further call must be made until confirmation is received.
OUR REFUND POLICY
• ZC Aesthetics will refund or swap any unopened products returned to us in a sealed condition returned within 30 days from purchase
• Unfortunately opened products cannot be refunded.
• Gift Vouchers are non-refundable and must be redeemed within 12 months of purchase. Any treatments or treatment packages booked using one or more gift vouchers as full or part payment must be commenced within 12 months of purchase of the gift voucher(s).
Treatments and Packages:
• Deposits are refundable if a cancellation of the appointment is made more than 48 hours prior to your appointment.
• Treatments or courses which have taken place or where an element of the course has taken place cannot be refunded.
The only exception to this policy is a serious or long term illness that contra-indicates the treatment, confirmed by a medical certificate.
CONSULTATION FORMS & MEDICAL QUESTIONNAIRES
All our treatments require us to hold information regarding our client’s personal details along with medical information. We carry this out with the utmost care and endeavour for this information to only be used internally. No information will ever be sold to third parties.
As part of your treatment you will be required to complete a medical questionnaire in which we will ask questions about past conditions. It is your responsibility to disclose all information required and ZC Aesthetics will not be held responsible for anything not disclosed.
Changes to your medical status must be relayed to a member of the ZC team before any further treatments are carried out.
We always welcome and appreciate feedback from all of our clients, whether this is positive or negative as it allows us to improve our service to you. We would love to hear what you think about ZC Aesthetics.
Please feel free to email us your thoughts to email@example.com
THE COMPLAINTS PROCEDURE
We aim to exceed all our clients’ expectations and provide them with a first-class service and enjoyable experience. However we recognise that sometimes things may not go as smoothly as we would like.
The quickest and most effective way of resolving any problem is to contact us either by telephone or email. We will listen carefully to your concerns and do what we can to correct any problems and provide a suitable solution.
Please expect a response within the first few days after submitting your complaint to us.
AFTER CARE & GUARANTEES
On acceptance of the treatment in conjunction with these terms and conditions you as the client are committing to agree to follow the aftercare instructions for the treatment you are having.
These after care instructions will be explained to you during the treatment and a copy of these can be made available to you upon request.
Due to the nature of the treatments we perform although all our treatments are scientifically proven we cannot guarantee results.
The ZC Aesthetics website and any literature issued by ZC Aesthetics provides information intended to assist individuals to make an informed decision regarding their aesthetic concerns. We do not offer medical advice or diagnose any medical condition, however any concerns related to treatment that may require diagnosis and prescribed medication will be within the remit of ZC practitioners.
The results shown in any literature are from real clients and are typical however the results are not guaranteed. Results will vary from person to person. Our literature is intended to provide our users with educational information only.
Any information you provide will be held securely and in accordance with the Data Protection Act 1998. Your personal details will not normally be disclosed to third parties.
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